Q. Do you cater for Wholesale clients?

A. Yes we certainly do! Beads N Crystals direct imports and wholesales a great range of beads , tools , packaging and jewellery making supplies . To ensure you qualify for wholesale access please see our Wholesale Page .

Q. Do you have a Customer Loyalty Program?

A. Yes we certainly do! Our Bead Lover Rewards program is available to in store and online retail customers and offers points which can be redeemed on future purchases. You can also become a VIP Bead Lover to receive invitations to free beading classes, samples of Swarovski Crystals , exclusive specials and plenty more!

Q. Can I bring my own materials to a workshop?

A. Sorry but you will need to use the class materials package on the day which is included in the class cost. We have only a limited amount of time for each class and they are designed to teach you a technique. In most cases, you will have a range of colours to choose from on the day but if you want to get creative you can do so at our stay-&-play table or at home after the workshop using the skills you have just learnt.

Q. I can’t find what I’m looking for. Are there more products not listed online?

A. Absolutely! We have thousands of products in store which are not listed online yet. We are adding new products daily and will eventually have our massive 12,000+ products available online. In the mean time, please email us if you’re after something specific. Remember we have access to tens of thousands more products through our global supply network.

Q. Can you send out a printed catalogue?

A. Sorry but we do not produce a printed catalogue or price list. We are working hard to bring you a comprehensive online catalogue right here for your convenience, which is updated live with our current stock on hand.

Q. I’m looking at some silver findings on your web site. Are they Sterling Silver?

A. If the product has the words “Sterling Silver” in the name, then Yes it certainly is. If you don’t see those words, the product you’re looking at is Silver Plated. For a better quality finding, look in the Sterling Silver & Gold Filled category!

Q. I have found a lower price elsewhere, can you match it?

We never match competitor prices, we BEAT them! Please tell us where you saw the lower price and provided it’s genuine we’ll beat it!

Q. I’m looking for a Swarovski Crystal which I can’t find online. Do you have it?

Beads N Crystals is a Premium Swarovski Elements dealer, which means we have access to the entire catalogue of products at factory direct pricing. If it’s in stock in Austria, we can have it as soon as next week! And since we order weekly anyway, we add nothing for international express freight! This allows us to offer the lowest Wholesale Factory Direct Pricing in Australia! Contact us for a quote.

Did we answer your question? If not, please contact us and we will be happy to help!