Our Refund Policy
Under the Trade Practices Act 1974 you may seek a refund if goods:
– are or become faulty through no fault of your own
– are not fit for a stated purpose or a purpose you made known to our sales staff
– don’t match our description or sample
– have defects that were not obvious or we did not bring to your attention
However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A store credit may be offered at our discretion.
Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.
The above is your legal right as set out by the Australian Competition & Consumer Commission.
Our Exchange Policy
In addition to your statutory rights, we offer a change of mind exchange policy.
If you purchase an item and change your mind, you can choose to exchange that item for a store credit providing the following conditions are met:
– Item must not be opened or used
– All packaging and labels must be attached
– Item must be returned in original condition
– Returns accepted within 14 days of purchase
The following products are EXCLUDED from our returns policy:
– Swarovski Crystals (All Swarovski products)
– Sterling Silver & Gold Filled
– Cut-to-length Chain, Leather or Cord
– Custom Made Pieces
– Clearance Products
– As-is or Ex Display Stock
These excluded products are covered by your legal right as set out in Our Refund Policy above.
Our Shipping Policy
We will dispatch your order on the same or following business day for all in-stock products. Please allow 1-5 working days for domestic delivery. All orders are sent via Australia Post, therefore PO Boxes can be accepted as a delivery address.
We recommend the use of an attended address for security as Australia Post may leave parcels unattended if no one is present. If the package is returned to us for any reason you will be responsible for an additional postal fee to re-send the order.
Orders are sent at the recipients’ risk. We recommend the selection of Registered Post if insurance is required on the order. Express Post and some Regular Post services will include a number with limited tracking ability but no insurance.
Liability and title of the goods passes to the recipient when the parcel is handed to Australia Post. Beads N Crystals has no control or responsibility after this point.
Countries outside Australia will receive orders in approximately 7-14 working days.
On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs and other delays including but not limited to network disruption, natural disasters, peak seasons and regulatory inspections.
Postal charge does not include any applicable taxes, duties, processing charges, inspection costs or quarantine fees which may be applied in the destination country.
The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian Export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient.
For further information, it may be necessary to call local customs offices in the destination country to gain further details.
Back Orders (Sales orders)
If a portion of your order is out of stock, we may send out the in-stock portion and put the remainder on a Sales Order. If the Sales Order portion is due within a few days we may hold the in-stock portion and send them together. When a delay of more than a few days is expected the in stock portion will be sent immediately and the Sales Order will be sent with no added postage cost as soon as it is available.
Please note that if you choose Express Postage option, we will send the in stock portion immediately with priority even if the remainder is due to arrive on the next business day.
Payment Before Delivery
Please note that orders will only be processed after clear payment has been received. We will not dispatch any orders without full cleared payment under any circumstances.